Hi megnbo,
Before you can retake the exam, please make sure that you read all of the reading material located in your Portal. Also, be sure to look over your feedback and study the questions you got wrong in order to increase your chances of passing the exam. I also recommend that you take your time on these exams, you have 23 hours so take advantage of it. You have been awarded another attempt at the exam.
If you would like to speak with a tutor, we can be reached at 1-800-224-7234 and a tutoring session will be set up. Just be sure to have either a concept, page reference or question ready as it will make the session more efficent.
Chidera
Academic Advisor