Dear melissa,
Thank you for contacting Ashworth. The reason why your gradebook is showing a score of a 92 % is because the gradebooks doesn't take in account our retake policy. According to our retake policy, we accept your first passing score and on the second attempt you will earn a 60% So for your exam 5 and 6 we took your first score and not the score you made on your second attempt.
We appreciate having you as an Ashworth Student, our goal is to provide an excellent customer service experience.
KMB
Academic Advisor
Ashworh College