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Grade dispute, Intro to Business

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Can I please have a tutor contact me? I have questions now on two separate exams which I need help with...

 

Introduction to Business - Lesson 2 exam - question 6 - I believe the answer I selected was correct (according to the textbook, page 69).

 

Introduction to Business - Lesson 3 exam - question 18 - The correct answer was not even on the exam, so I picked what I believed to be the best option. Is there a typo on the exam? The correct answer should be product departmentalization (textbook, page 143). How do I get credit for this question when the correct answer isn't even listed?


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